If you need help our support team is ready to assist with account-related issues, verification questions, technical concerns or general feedback. Contact us for help with deposits, withdrawals, bonus queries or any site problem. We aim to respond quickly and will guide you through verification and payout checks as well as responsible-gambling tools. Our team can also advise on account security and responsible gambling settings.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, email; for account-related issues, verification and technical concerns) |
| General enquiries | [email protected] (Promotions, payments and general questions; Mon–Fri, 09:00–18:00) |
| Affiliate enquiries | [email protected] (Partnerships and programme queries; Mon–Fri, 09:00–17:00) |
| Phone | +44 20 7946 0852 (Calls for urgent account issues; Mon–Fri, 09:00–18:00) |
| Working hours | 24/7 live chat; email replies Mon–Fri, 09:00–18:00 |
Email Support
Email is the preferred way to contact support for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line so the right team can identify your request, and check that your contact details are up to date. This helps support follow up without unnecessary delays.
Contact Form
Response Time
Our support team is available to help with account, payment and game-related questions. Most inquiries receive a response within one business day. Requests involving payment checks, account verification or detailed game information may take longer, depending on their nature. Please include the relevant details in your message so our team can review your request and respond as soon as possible.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site, every comment is read and considered, and we use feedback to refine features, fix issues, and improve your experience. Send thoughts via live chat or email and we will review them promptly to make the site better for all players.