Responsible Gambling at Hello Fortune Casino
We are committed to supporting safer gambling and helping players keep their activity under control. Our player protection tools are available to help you set boundaries, take a break or seek support. Gambling should remain a personal choice, and it is important to stay within limits that feel manageable for you.
Player protection
We encourage controlled play and provide account tools to help you manage how much time and money you spend. You can review your activity and adjust your limits when needed. If gambling stops feeling manageable, consider using an account break or contacting a professional support organisation.
Activity-control tools
Set personal limits before you play and check them regularly. Available tools include deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. These options can help you pause and make decisions about your play with a clear head.
Deposit limits
You can set daily, weekly or monthly limits on the amount you deposit. Choose an amount that fits your budget, and avoid increasing it to recover losses. Limit changes may take time to take effect, so check the information shown in your account when you make a change.
Loss limits and time limits
Loss limits help you set a maximum amount you are prepared to lose over a chosen period. Session reminders can help you keep track of time spent playing. Take regular breaks and stop when you reach a limit. Do not continue playing to try to win back money you have lost.
Account breaks and self-exclusion
If you need time away, you can use a cooling-off period or request an account break. Temporary options range from 24 hours to six months. Permanent self-exclusion is also available. During a break or exclusion, do not try to open another account. If you are considering self-exclusion, choose the period carefully and contact support if you need help using the available tools.
Recognising when play may be a concern
Consider taking a break if you find yourself spending more time or money than planned, hiding your gambling, borrowing to play, or feeling pressure to recover losses. These can be signs that it may help to speak with someone. You do not need to wait until the situation feels severe before asking for support.
Tips for maintaining control
- Set a budget and time limit before you begin.
- Keep gambling separate from money needed for bills and everyday expenses.
- Take breaks and avoid playing when upset or under pressure.
- Never chase losses or borrow money to continue playing.
- Use account tools as soon as you feel your limits are becoming difficult to maintain.
Professional help and support organisations
If you are concerned about your gambling, consider speaking with a qualified professional or contacting an organisation that supports people affected by gambling. UK resources include GamCare and BeGambleAware. GamStop provides a self-exclusion service for participating gambling businesses. Check each organisation’s website for current services and eligibility. Reaching out for support is a practical step, whether you are seeking help for yourself or someone close to you.