User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect information when you use Hello Fortune Casino. We take user privacy seriously and handle personal information with care. It describes the types of data we may process, why we use it, when it may be shared and the choices available to you.
Information we collect
The information we collect depends on how you use the site and the services available to your account. It may include personal, technical and transactional data.
Personal data
Personal data may include your name, date of birth, email address, telephone number, residential address, chosen account currency and account login details. We may also request documents or other information to confirm your identity, address or ownership of a payment method, including when processing a withdrawal or protecting an account.
Technical and activity data
When you visit the site, we may receive technical information such as your IP address, browser and device details, operating system, language settings, pages viewed and the time and duration of your visit. We may also record account activity, including sign-in events, settings changes and interactions with site features. This information helps us operate the site and identify unusual activity.
Transactional data
We may keep records of deposits, withdrawals, payment methods, transaction dates and amounts, account balances and related account activity. Payment providers may process payment details directly. We receive information needed to confirm and manage transactions, but do not necessarily receive or store complete payment credentials.
How we use information
We use information to create and administer accounts, provide requested services, process payments, respond to enquiries and maintain account security. It may also be used to verify identity, review transactions, detect misuse, resolve disputes, meet applicable record-keeping requirements and improve the reliability of the site. We use information only where it is relevant to these purposes or otherwise handled as described in this policy.
Information storage and protection
We use access controls and other appropriate safeguards designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for their work. Information is kept for as long as needed for the purposes described here, including account administration, security and record keeping, and may then be deleted or retained in a form that no longer identifies you.
Cookies and tracking technologies
Cookies and similar technologies may be used to keep the site working, remember selected settings, support account sessions and understand how site features are used. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the site function.
Sharing information
We may share relevant information with third-party providers that help us operate the site, process payments, verify accounts, provide technical services or protect against fraud. These providers receive information needed for their services and are expected to handle it securely. We may also disclose information where required to address a valid legal request or protect the rights and security of users and the site.
Your privacy rights
Depending on the circumstances and applicable law, you may be able to request access to personal information we hold about you, ask us to correct inaccurate details or request deletion of information. You may also ask us to explain how information is used or shared. Some records may need to be retained for security, transaction or legal reasons. To make a request, contact our support team through the available site channels. We may need to confirm your identity before responding.
Updates to this policy
We may update this Privacy Policy when our practices or services change. The latest version will be made available on the site. Please review it from time to time to stay informed about how we handle information.