The practice is open continuously from 8:00am until 6:00pm, Monday to Friday for telephone calls. All GPs consult in the morning. Surgeries run from 8:30am till 11:00am and 3:00pm till 5:00pm. The vast majority of our appointments are on the day appointments.
This means that most patients will be seen on the day that they ring for an appointment. There are also a few 5-minute appointment slots for phone call appointments. These are for a single problem that does not require a face to face assessment by a doctor. For example urine infections, acute back pain, diarrhoea and vomiting and discussion regarding medication. A prescription can be provided if necessary.
We also have an early evening surgery which runs from 6:00pm until 7.15pm at Sanquhar Health Centre. This clinic would be particularly suitable for patients who work away from home. If no appointment availability when phoning before 11:00am Patients will then be offered a call back by a GP or Practice Nurse.
After 11:00am requests will be dealt with ONLY if it is a medical emergency. Patients calling for non-urgent problems after 11:00am may be asked to call back the next day for either a face to face or a phone call appointment.
Please ensure that any requests for a home visit are submitted before 10:00am. This allows the doctors to plan their day. A GP will phone you before visiting to assess the need for a home visit and the urgency. House visits are only available for patients who are housebound because of illness or disability. Due to the high volume of requests for home visits, we must insist that patients make every effort to attend the clinic where possible – either by car or taxi.
Care for Emergencies
If you or someone with you develop severe chest pain, breathlessness, facial weakness, limb weakness, has difficulty speaking or collapses you should call 999 for an emergency ambulance. If you have any difficulty contacting an ambulance or think there may be a delay in it arriving please contact the health centre and request a doctor urgently. If you have an appointment and an emergency happens the doctor may have to leave the surgery. We will inform you of this and offer you the choice of waiting or making an alternative appointment.
Out of Hours
Between 6:00pm and 8:00am Monday to Friday and 6:00pm Friday and 8:00am Monday, the surgery is closed. In order to obtain medical advice at these times please dial the surgery number: 01659 50221 a receptionist in the emergency call centre will answer your call.
She will either:
1) Arrange advice from a doctor or nurse.
2) Invite you to attend the OOH centre in Dumfries Infirmary to be seen by the doctor.
3) Arrange a home visit if you are too ill to visit the centre.
Out of hours cover is now the responsibility of Dumfries and Galloway Health Board.