The practice is open continuously from 8:00am until 6:00pm, Monday to Friday for telephone calls.
Patient care is important to us we want to provide patient continuity and continue to guide you to the right care in the right place.
All appointment requests will be dealt with on a telephone call back system. The reception team will ask you a few questions to determine the urgency. The team will help to care navigate you to the appropriate healthcare practitioner for example Community Pharmacy, Opticians, Dentist, Primary Mental Health Nurse, First Contact Practitioner (FCP), GP, Advanced Nurse Practitioner.
Currently pre-bookable face to face appointments are not available. The Clinician will arrange with the patient a face to face consultation at the time of call back if they feel it is necessary.
Home Visits
Please ensure that any requests for a home visit are submitted before 11am. This allows the Clinician to plan their day. The Clinician will phone you before visiting to assess the need for a home visit and the urgency. House visits are only available for patients who are housebound because of illness or disability. Due to the high volume of requests for home visits, we must insist that patients make every effort to attend the clinic where possible – either by car or taxi.
Care for Emergencies
If you or someone with you develop severe chest pain, breathlessness, facial weakness, limb weakness, has difficulty speaking or collapses you should call 999 for an emergency ambulance. If you have any difficulty contacting an ambulance or think there may be a delay in it arriving please contact the health centre and request a Clinician urgently.
Out of Hours
Between 6:00pm and 8:00am Monday to Friday and 6:00pm Friday and 8:00am Monday, the surgery is closed. In order to obtain medical advice at these times please dial the surgery number: 01659 50221 a receptionist at OOH will answer your call.
They will –
1) Arrange advice from a Clinician.
2) Invite you to attend the OOH centre in Dumfries Infirmary to be seen by the Clinician.
3) Arrange a home visit if you are too ill to visit the centre.
Out of hours cover is now the responsibility of Dumfries and Galloway Health Board.
