Students

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice.

Patient’s will be informed of their presence in advance, and if you do not want them to be present consultation, your wishes will be respected. This will not affect your treatment
in any way.

Health Board Services

Podiatry, physiotherapy and dental services are available within the health centre premises. Our health centre is fully accessible to disabled patients.

Visiting Specialists

(following the referral only)

Specialists in paediatrics, psychiatry (adult and child), psychology, continence services, dietetics and diabetes patients by appointment following referral.

Information sharing

The practice complies with Data Protection and Access to Medical Records. Identifiable information about you will be shared with others in order to provide you with ongoing medical or nursing care e.g. from district nurse, paramedics and hospital services.

To help you obtain other services e.g. from the social work department, this requires your consent. When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at a local and national level to the Health Board and Government plan services e.g. for diabetic care. If you do not consent for anonymous information about you to be used in such a way, please let us know.

Suggestions or Complaints

We make every effort to give the best service possible to everyone who attends our practice.

We are aware that things can go wrong resulting in patient’s feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

Zero Tolerance

The practice and the NHS have a zero tolerance policy. The policy acknowledges that aggression, violent and threatening behaviour including being verbally abusive will not be tolerated by any member of the public to anyone who falls under the NHS umbrella. Threatening to publicise GP’s and the practice on Facebook will not be tolerated. As a practice, we will not tolerate threatening or violent behaviour towards staff or other people in the surgery and should this happen, we may call the police or we may ask the Health Board to remove you from our list.

Rights & Responsibility

Every citizen has the following NHS rights:

• To receive healthcare on the basis of clinical need, regardless of ability to pay.
• To be registered with a practice providing general medical services.
• To receive emergency medical care at any time, from a primary care professional or
  the emergency ambulance service and hospital accident and emergency departments.
• To be referred to a consultant who is acceptable to the patient, when a GP thinks it
  necessary, and to be referred for a second opinion if the GP and patient agree this is
  desirable.
• To be given a clear explanation of any proposed treatment, including any risks and
  any alternatives, before deciding to agree to the treatment.
• To have access to health records and to know that those working for the NHS are
  under a legal duty to keep their contents confidential.
• To choose whether or not to take part in medical research or medical student training.
• To have any complaint about the NHS services investigated and to receive a full and
  the prompt is written a reply from the chief executive or general manager.

Help us to help you:

• Cancel appointments as soon as you realise you no longer need them.
• Book an appointment for each patient who wishes to be seen, longer appointment to be booked for more than one medical problem. The Doctor/Nurse may have to reschedule you if insufficient time to deal with all problems.
• Let us know if you change your address or telephone number.
• Only ask for medical services outside normal hours in an emergency.
• Do not ask a doctor to call at home unless you are too ill or infirm to attend the surgery.

Leaflets

Leaflets and other written information about various illnesses and conditions are available on display and from the practice nurses. We do not have any leaflets produced by the Practice.